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Shipping and Returns



Youella ecom jewellery shop offer delivery to the UK and Worldwide.

All orders will be shipped signed for with tracking number.

Shipping time might take 7 working days or longer. Orders may be subject to security checks, which can cause delays in the processing of orders.

The Parcel will need to be signed for in person. Please, make sure the delivery address is an address where you will be at the time of delivery(home or work).


Delivery and Right to Cancel


All orders will be shipped after the order payment amount is transferred to our bank account or pay-pal account.

In case the order payment amount is not transferred to our bank account or pay-pal account within 7 banking days after receiving the order confirmation, YOUELLA has the right to cancel your order.



How to Return  


YOUELLA will accept returns of unwanted items(except earrings for hygiene reasons) within 30 days of purchase (UK) and  30 days (overseas).

All jewelery must be returned unworn in their original packaging with proof of purchase.

    Please complete and include the returns slip that was sent with your original purchase so we can process your request swiftly.

   The jewelery returns must be sent by Recorded Delivery, as we are unable to accept responsibility for returns unless signed for by us.



Damaged or Incorrect Items  


Once we've received your return we' ll send you an email with an update. Returns will usually be processed within 7 working days, although during busy holiday period this may vary.

Refunds will always be processed onto the same credit or debit card or the papal account used for the purchase.

Refunds may take up to 7 working days to appear on your card or pay-pal account.

Please return your item if you are not happy with it to :


Return address:



921 -K, Estrada Municipal U:537,

Praia da Luz, 8100-210




Exchanges for polymer clay and amber pendants; rings, earrings, bracelets, necklaces are not provided as it is handmade product, and is unique.







Privacy Policy

Privacy Policy


 We hold some personal information about you but we respect and protect your privacy and do all we can to honor the trust you place in us by being clear about what personal information we collect and how we use it,  to handle your data fairly and lawfully at all times.

This notice is to inform you about how we collect and protect any personal information you provide to us and how you can control what personal information we collect from you and what we do with it. It sets out how we intend to use your information, whom we will share it with and what rights you have about the use of your information.


We may collect the following information about you:


your name, age/date of birth and gender; your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address; purchases and orders made by you; your online browsing activities on our website including what items you store in your shopping bag; your password(s);  the IP address and the device type; when you make a purchase or place an order with us, your payment card details; your communication and marketing preferences; your location; your correspondence and communications with us; other publicly available personal data, including any which you have shared via a public platform (such as Instagram, YouTube, Twitter or public Facebook page).


How we share your personal information:


YOUELLA uses your personal data: to provide goods and services to you; to make a website available to you; to manage an account(s) you hold with us; to contact you electronically about promotional offers, events, and products from us.


How we sharing data with third parties:


We will never sell your personal information to other organisations for marketing purposes. We may share your data with credit reference agencies where necessary for card payments; governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so:- to comply with our legal obligations and/or the administration of justice; to exercise our legal rights (for example in court cases); for the prevention, detection, investigation of crime or prosecution of offenders. In order to make certain services available to you, we use services with certain trusted third parties including IT, mailing, payment services, and delivery and marketing service providers. We may need to share your personal information with some of our service partners. We only allow our service providers to handle your personal information when they have confirmed that they apply appropriate data protection and security controls.


Our controls:


YOUELLA is committed to keeping your personal data safe and secure. We will take security measures on encryption of data; regular planning to ensure we are ready to respond to cyber security attacks and data security incidents.


How long we will keep your data:


We will not keep your data for longer than necessary for the purposes set out in this Notice. We will keep your personal information for no longer than 6 years.


International transfers:


To deliver products and services to you, it is sometimes necessary to share your personal information outside of the European Economic Area (the EEA). This will typically occur when service providers are located outside the EEA or if you are based outside the EEA. These transfers are subject to special rules under data protection laws. If we transfer your personal information outside the EEA, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to assess the laws and practices of the destination country and relevant service provider and the security measures that are to be taken as regards the data in the overseas location. We use standard data protection clauses.


You have the following rights:


You have the right to withdraw consent at any time. Where consent is the only legal basis for processing your personal data, we will cease to process your personal data for that purpose after consent is withdrawn.

Only use your information to provide services to us and to you, and for no other purposes; the right to request access to personal data that we hold about you at any time.


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